Order Policy - Sin Long Heng

ORDER POLICY

ORDER PROCESSING

  • A confirmation email will be sent to your account’s email once the order is placed.
  • Most of the orders will be processed within 3 days.
  • An email of the scheduled delivery date and information will also be sent to your account’s email, and scheduled delivery will be updated in account > orders.
  • Additional processing time may be required, please refer to notices.

 

RETURNS, REFUNDS AND EXCHANGES

  • Returns, refunds and exchanges are not allowed of any perishable goods. To ensure that you are satisfied with the product you received, please inspect the contents as soon as your order arrives.
  • Refunds will only be provided for order cancellations before the delivery date is scheduled.

 

CANCELLATIONS

  • Orders can be only cancelled before the delivery date is scheduled.
  • After the cancellations, please note that refunds may take up to 14 to 30 working days to reflect into your respective account, depending on the card company involved.